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Password Reset

Enabling Password Re-Set Function:

  • Login to your Online Teller account.
  • Go to the “Options” tab.
  • Add/update your current e-mail address. 
    • An e-mail will be sent to this address with a link to reset your password if you ever lock yourself out.
  • Select and answer your security question.
    • The question/answer should be personal to you, easy to remember but hard for identity thieves to figure out.
    • PLEASE NOTE – Answers are case sensitive.
  • Click on the “Submit” button.
    • A message will appear at the top of the Options page confirming your security questions.
Once you have set up Password Reset, you can reset your Online Teller password if needed.  If you need to reset your Online Teller ID, you will need to call a branch during normal banking hours.
Re-Set Your Online Teller Password:
  • Enter your Online Teller ID and click the “Sign In” button.
  • Click on the “Forgot Your Password” link.
  • When the Reset Password screen appears, fill in the information as requested:
    • Online Teller ID 
    • E-mail address 
    • E-mail Subject
      • The Online Teller system will send an email to you containing the new password link.
  • Click the “Submit” button.
  • Once you receive the email, click on the link to complete the process.
    • Please note you will have two hours to respond to the e-mail, otherwise  the process will start over.
  • When you receive the e-mail, click on the link provided to reset your PIN.
  • A new web page will open up when the link is clicked.
    • Enter your Online Teller ID and answer your security question.
  • Click the “Submit” button.
    • A new screen will appear to set up your new 6-10 digit password.
  • Click the “Submit” button.
  • A message will be displayed stating, “Your PIN has been successfully updated.”  Choose to “Go to Login page” or “Close Browser.”
    • If you click “Go to Login page,” you will need to enter your Online Teller ID and new password.
If you have any questions, please contact your local branch or click Contact Us.